xk999 Terms & Conditions

xk999 is an online betting and casino platform operated for players based in Bangladesh. The platform offers sports betting (including cricket, football, kabaddi, and hockey), live casino games, slot machine games, and prediction-based gaming products accessible via xk999.io.

These Terms & Conditions ("Terms") govern all access to and use of the xk999 platform, including all games, features, promotions, payment services, and support functions. These Terms apply to all registered accounts and to any person who accesses or browses the platform, whether or not they have completed registration.

These Terms should be read in conjunction with the xk999 Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into this agreement and form part of the binding contract between you and xk999.

Access to and use of the xk999 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of your account:

• Minimum Age: You must be at least 21 years of age. xk999 enforces a strict minimum age policy. Players found to be under 21 will have their accounts immediately suspended and all funds forfeited.
• Residency: The xk999 platform is designed and operated for players located in Bangladesh. You confirm that your use of the platform complies with the laws of your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons under legal guardianship or otherwise lacking capacity to contract are not permitted to register.
• One Account Per Person: Each individual is permitted to hold only one registered xk999 account. Creating multiple accounts, whether under the same or different identities, is strictly prohibited and will result in permanent suspension of all associated accounts.
• Not Previously Excluded: You must not have previously been self-excluded from xk999 or had an account terminated for breach of these Terms.

To access betting and gaming products on xk999, you must complete the registration process via the xk999 Login page and create a verified account. The following conditions apply to all registered accounts:

• Accurate Information: All information provided during registration — including your full name, date of birth, email address, and mobile number — must be accurate, current, and complete. Providing false information constitutes a material breach of these Terms.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. xk999 will not be liable for any loss or damage resulting from unauthorised access to your account caused by your failure to keep credentials secure.
• Notification of Breach: You must notify xk999 immediately at [email protected] if you suspect that your account credentials have been compromised or that unauthorised access has occurred.
• Account Currency: All xk999 accounts are denominated in Bangladeshi Taka (BDT). The ৳ symbol is used throughout the platform to denote Taka amounts. No currency conversion is applied to deposits or withdrawals made in BDT.
• Verification: xk999 reserves the right to conduct Know Your Customer (KYC) identity verification at any time. You agree to provide any documents reasonably requested to confirm your identity, address, age, and payment method ownership.

xk999 supports the following payment methods for deposits and withdrawals by players in Bangladesh: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT).

Deposits:

• The minimum deposit amount is ৳200 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳500 for card payments (Visa, Mastercard).
• Deposits made via mobile wallets are credited to your xk999 account balance within seconds of confirmation. Card deposits may take between one and five minutes to process.
• xk999 does not charge a fee on deposits. However, your payment provider may apply their own transaction charges, which are outside xk999's control.
• You may only deposit funds from a payment method registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals:

• The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method and account used for the most recent deposit.
• xk999 aims to process withdrawal requests within one to three business hours of submission, subject to verification requirements. Processing times may be longer during periods of high demand or where additional KYC checks are required.
• Withdrawals are not permitted until any applicable bonus wagering requirements attached to your account balance have been fully satisfied.
• xk999 reserves the right to request documentary evidence confirming ownership of the payment method before processing any withdrawal.
• xk999 does not accept responsibility for delays caused by the player's payment provider after funds have been released from the xk999 system.

The following rules apply to all sports betting and gaming activity conducted through the xk999 platform:

• Placement of Bets: All bets are final once confirmed by the xk999 system. It is your responsibility to verify bet details — including selection, stake, and odds — before confirming. xk999 will not reverse confirmed bets on the grounds of player error.
• Odds: All odds are displayed in decimal format and are subject to change up until the moment a bet is confirmed. xk999 reserves the right to correct odds that have been published in error.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all markets and may vary by sport, event, and market type. Applicable limits are displayed within each market at the time of bet placement.
• Void Bets: A bet may be declared void if the relevant event is cancelled, abandoned, or does not meet the minimum completion criteria defined for that market. Void bets are refunded in full to your xk999 account balance.
• Live Betting: In-play betting markets are subject to faster odds movement and may be suspended at any time at xk999's discretion. xk999 is not responsible for connectivity issues that prevent live bet placement.
• Results: Official results as determined by the relevant governing body (ICC, BCB, FIFA, and others) will be used to settle all markets. xk999's decision on result settlement is final.
• Palpable Errors: xk999 reserves the right to void and refund bets placed at odds that were clearly published in error. Systematic exploitation of obvious errors constitutes prohibited conduct.

xk999 offers promotional bonuses to eligible players from time to time, including welcome bonuses, reload bonuses, free bets, and seasonal promotions linked to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. The following general terms apply to all bonuses unless a specific promotion's terms state otherwise:

• Wagering Requirements: All bonus funds are subject to a wagering requirement before they or any winnings derived from them may be withdrawn. The applicable wagering multiplier will be clearly stated in the specific promotion's terms. Wagering requirements must be met within the stated validity period.
• Eligible Games: Not all games contribute equally to wagering requirements. Sports betting typically contributes 100% of each qualifying stake. Live casino games and slots may contribute at varying rates as specified in individual promotion terms.
• One Bonus at a Time: Only one bonus may be active on your account at any given time. Accepting a new bonus while a previous bonus is still active may result in the forfeiture of the earlier bonus.
• Bonus Abuse: Any attempt to exploit bonus offers through systematic low-risk betting strategies, use of multiple accounts, or collusion with other players will be treated as bonus abuse and will result in forfeiture of all bonus funds and associated winnings, and may result in permanent account suspension.
• xk999 Discretion: xk999 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. The Company's decision on all bonus-related matters is final.

The following activities are strictly prohibited on the xk999 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of all account balances, and referral to relevant law enforcement authorities:

• Multiple Accounts: Creating, operating, or benefiting from more than one registered xk999 account, whether under the same or a different identity.
• Underage Gambling: Attempting to register or use the platform while under 21 years of age, or knowingly facilitating access by an underage individual.
• Collusion: Coordinating with other players to gain an unfair betting advantage, including chip-dumping in poker or casino table games.
• Match Fixing: Placing bets on events where you have prior knowledge of, or involvement in, the outcome through corrupt means.
• Automated Betting: Using bots, scripts, macros, or any other automated tool to place bets or interact with the xk999 platform without human input.
• Money Laundering: Using the xk999 platform to deposit, transfer, or withdraw funds for the purpose of disguising their illegal origin. xk999 complies with applicable AML obligations and will report suspicious activity to the relevant authorities.
• Chargebacks: Initiating fraudulent chargebacks or payment reversals. Any player found to have done so will have their account permanently suspended and the full chargeback amount, plus associated costs, will be pursued by xk999.
• System Exploitation: Attempting to exploit bugs, glitches, or vulnerabilities in the xk999 platform for financial gain. Such activity must be reported to [email protected] immediately upon discovery.

xk999 is committed to promoting responsible gaming across its entire player base in Bangladesh. We provide a full suite of player protection tools that are available to all registered account holders at no cost:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Reminders: Players may configure session time alerts that notify them after a set duration of continuous platform use.
• Reality Checks: Pop-up notifications displaying elapsed time and net betting activity within a session are available to all players.
• Voluntary Self-Exclusion: Any player may request self-exclusion from xk999 at any time by contacting support at [email protected]. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the chosen exclusion period.
• Account Cooling-Off: Short-term cooling-off periods (24 hours to 6 weeks) are available for players who need a temporary break without committing to full self-exclusion.

xk999 strictly enforces the 21+ minimum age requirement as the first line of player protection. If you believe that gambling is having a negative impact on your finances, relationships, or mental health, we urge you to contact our support team immediately. All responsible gaming requests are treated with complete confidentiality.

xk999 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of this agreement and is available at xk999.io/privacy-policy. By registering an account, you consent to xk999 processing your personal data for the following purposes:

• Account registration, verification, and management.
• Processing deposits, withdrawals, and payment verification.
• Compliance with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Responsible gaming monitoring and player protection.
• Communicating promotional offers and platform updates (where consent has been given).
• Fraud prevention, security monitoring, and dispute resolution.

xk999 applies 256-bit SSL encryption to all data in transit and maintains strict access controls over stored personal data. Your data will not be sold to or shared with third parties for their own marketing purposes. For full details, refer to the xk999 Privacy Policy.

All content on the xk999 platform — including but not limited to the xk999 brand name, logo, website design, graphics, software, game content, text, data, and any other materials — is the exclusive intellectual property of xk999 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the xk999 platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content from the xk999 platform without the prior written consent of xk999.

Third-party game content (including games provided by Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Spribe, and other providers) remains the intellectual property of the respective provider and is subject to their own licensing terms.

To the fullest extent permitted by applicable law, xk999's total liability to any player in respect of any claim arising from or related to the use of the platform shall be limited to the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

xk999 shall not be liable for any of the following, whether arising in contract, tort, negligence, or otherwise:

• Loss of profits, revenue, data, or business opportunities.
• Indirect, incidental, special, consequential, or punitive damages.
• Platform unavailability due to scheduled or unscheduled maintenance, technical failures, or circumstances beyond xk999's reasonable control (including but not limited to internet outages, power failures, natural disasters, or government actions).
• Errors in odds, results, or game outcomes caused by data feed failures from third-party providers, where xk999 has acted in good faith to correct such errors promptly.
• Loss arising from unauthorised access to a player's account where the player has failed to maintain the security of their login credentials.

Nothing in these Terms shall limit xk999's liability for death or personal injury caused by xk999's negligence, fraud, or any other liability that cannot be lawfully excluded.

Either you or xk999 may terminate your account at any time, subject to the following conditions:

• Closure by Player: You may request account closure at any time by contacting [email protected]. Before closing your account, any pending withdrawal requests will be processed and any remaining eligible balance will be returned to your nominated payment method. Any active bonus funds that have not met the applicable wagering requirements will be forfeited upon account closure.
• Suspension by xk999: xk999 reserves the right to suspend or restrict your account at any time and without prior notice if there is reason to believe that you have breached these Terms, engaged in prohibited conduct, or if xk999 is required to do so in order to comply with a legal obligation.
• Termination by xk999: xk999 may permanently terminate your account if a material breach of these Terms is confirmed following investigation. In cases of confirmed fraud, money laundering, or match-fixing involvement, all account balances will be forfeited and the matter may be referred to law enforcement authorities.
• Dormant Accounts: An account is considered dormant after 12 consecutive months of inactivity (no login, deposit, withdrawal, or betting activity). xk999 reserves the right to apply a monthly administration fee to dormant accounts, after providing advance notice to the email address registered on the account.

xk999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, xk999 will take reasonable steps to notify registered players, which may include a notice on the xk999 platform homepage, a notification within the account dashboard, or an email to the address registered on your account.

Any amended Terms will be posted at xk999.io/terms-conditions with a revised effective date. Your continued use of the xk999 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure as described in Section 12.

It is your responsibility to review the Terms & Conditions periodically. xk999 recommends that all players check this page whenever they notice the effective date has changed.

If you have any questions, concerns, or requests relating to these Terms & Conditions, or any other aspect of the xk999 platform, please contact the xk999 support team using the details below. All contact is handled in English and is available around the clock on Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response Time: xk999 aims to respond to all written enquiries within 24 hours of receipt
• Responsible Gaming Requests: Self-exclusion and responsible gaming requests are treated as priority and actioned immediately upon receipt